Transparency, accountability, and your rights. We are committed to meeting the highest standards of professional and ethical practice.
The Stable Place is committed to protecting the privacy and confidentiality of all personal and health information collected through our services and this website. We comply with all applicable Australian privacy legislation and NDIS requirements.
1.1 General Personal Information
When you interact with us through this website, phone, email, or in person, we may collect general personal information including your name, email address, phone number, organisation or role, and the content of your enquiry.
1.2 Clinical and Health Information
Where relevant to service provision, we may collect clinical and health information including health, developmental, or behavioural history, diagnoses, medication details, NDIS plan details and funding information, functional, behavioural, and psychological needs, reports from other professionals, and sensitive family information. This information is classified as Sensitive Information under the Privacy Act 1988 (Cth) and Health Information under the Health Records and Information Privacy Act 2002 (NSW).
1.3 Automatically Collected Website Information
When you visit our website, we may automatically collect technical information including your IP address, browser type, pages viewed, and session duration.
We collect personal and health information for the following purposes:
We collect and use personal and health information on the following legal bases:
Health information is handled in accordance with the Health Privacy Principles (HPPs) under the Health Records and Information Privacy Act 2002 (NSW) and the Australian Privacy Principles (APPs). Health and sensitive information is used only for the purposes of clinical, psychological, behavioural, and disability support services. All staff involved in handling health information are bound by the AHPRA Code of Conduct and the APS Code of Ethics.
All personal and health information is protected from unauthorised access, loss, interference, modification, misuse, and disclosure. Information is stored on secure electronic systems, encrypted cloud-based platforms, and transmitted via secure email. Clinical records are stored in accordance with legal minimum retention periods, including a minimum of 7 years for psychology records, and longer where the client is a minor.
We may disclose personal or health information only to:
Your personal information is never sold or rented to third parties.
If you wish to unsubscribe from our mailing list, you can click the unsubscribe link at the bottom of any email or contact us directly.
Our website may use cookies for basic functionality and analytics purposes. You can disable cookies through your browser settings.
You have the right to request access to, correction of, or disposal of your personal and health information held by us. You may also request a copy of your records. Administrative fees may apply for the preparation and provision of records.
As an NDIS Registered Provider, we comply with the NDIS Practice Standards and NDIS Code of Conduct in relation to the privacy and confidentiality of participant information, including mandatory reporting obligations.
All clinicians maintain confidentiality in accordance with the AHPRA Code of Conduct, the APS Code of Ethics, the NMBA Standards for Practice, and mandatory reporting requirements under applicable legislation.
In the event of an eligible data breach under the Notifiable Data Breaches Scheme, The Stable Place will notify affected individuals, notify the Office of the Australian Information Commissioner (OAIC), and take reasonable steps to mitigate the risk of harm.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those external sites.
If you have questions about this Privacy Policy or wish to make a complaint about the handling of your personal information, please contact us:
Complaints will be handled in accordance with the Australian Privacy Principles guidelines, the Health Records and Information Privacy Act 2002 (NSW), the NDIS Practice Standards, and applicable AHPRA codes. If you are not satisfied with our response, you may escalate your complaint to:
This Privacy Policy may be updated from time to time to reflect changes in legislation, NDIS requirements, governance frameworks, or operational practices.
The content on this website is provided for general information purposes only and does not constitute clinical, medical, or psychological advice. Use of this website is subject to these terms.
The content on this website is provided for general information purposes only. It does not constitute clinical, medical, psychological, or behavioural advice. Nothing on this website should be interpreted as creating a professional-client relationship.
Accessing or using this website does not create a clinical, therapeutic, or professional relationship between you and The Stable Place, its employees, or its contractors. A clinical relationship is only established through a formal intake and assessment process.
All content on this website, including text, images, logos, and design elements, is the intellectual property of The Stable Place unless otherwise stated. You may not reproduce, distribute, or use any content without prior written permission.
This website may contain links to external websites. These links are provided for convenience and informational purposes only. The Stable Place does not endorse and is not responsible for the content, accuracy, or practices of external sites.
You agree not to use this website for any unlawful purpose, to attempt to gain unauthorised access to our systems, to interfere with the security or functionality of the website, or to use the content in a manner that infringes the rights of others.
To the fullest extent permitted by law, The Stable Place disclaims all liability for any loss, damage, or injury arising from the use of this website or reliance on the information contained within it.
Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, store, and disclose personal and health information.
The Stable Place reserves the right to update or modify these Terms of Use at any time. Continued use of the website following any changes constitutes acceptance of the updated terms.
If you have questions about these Terms of Use, please contact us at admin@stableplace.com.au.
All information provided on this website is for general information purposes only and should not be relied upon as medical, psychological, or clinical advice. Always seek the guidance of a qualified health professional.
All information provided on this website is for general information purposes only. It is not intended to be, and should not be relied upon as, psychological, medical, behavioural, or clinical advice, diagnosis, or treatment.
The content on this website is not a substitute for professional care from a qualified health practitioner. If you have concerns about your health, mental health, behaviour, or disability support needs, you should seek the guidance of a qualified professional.
The Stable Place makes no guarantees as to the completeness, accuracy, or reliability of the information presented on this website. Any reliance you place on such information is strictly at your own risk.
This website may contain links to external websites. The Stable Place is not responsible for the content or accuracy of any external site.
We welcome your feedback and take all complaints seriously. If you are not satisfied with our services, we encourage you to contact us directly so we can work to resolve your concerns promptly.
If you have a complaint or wish to provide feedback about our services, we encourage you to contact us directly so we can work to resolve your concerns promptly and respectfully.
You can contact The Stable Place by:
If you are not satisfied with our response, or if your concern relates to the conduct of an NDIS provider, privacy, or a registered health practitioner, you may contact the following external bodies:
The Stable Place is committed to working respectfully with anyone who provides feedback or raises a concern about our services.
The Stable Place is committed to ensuring our website and services are accessible to all people. If you experience any difficulty accessing content or require information in an alternate format, please contact us.
The Stable Place is committed to ensuring our website and services are accessible to all people, including those with disability. We aim to provide:
If you experience any difficulty accessing our website or require information in an alternate format, please contact us at admin@hability.com.au or call (02) 4009 1430.
As an NDIS participant, you have fundamental rights to dignity, respect, safety, privacy, and inclusion. The Stable Place upholds these rights in every aspect of service delivery.
As an NDIS Registered Provider under the National Disability Insurance Scheme Act 2013 and the NDIS Practice Standards, The Stable Place upholds your fundamental rights in every aspect of service delivery.
As a participant, you have the right to:
As a participant, you are asked to:
For more information about your rights as an NDIS participant, contact us at admin@stableplace.com.au or visit ndis.gov.au.
Services at The Stable Place are delivered by AHPRA-registered psychologists and nurses. In accordance with AHPRA regulations, we do not publish testimonials or endorsements for regulated health services.
Services at The Stable Place are delivered by AHPRA-registered psychologists and nurses. Our services include:
No outcomes are guaranteed. In accordance with AHPRA regulations, The Stable Place does not publish testimonials or endorsements for regulated health services.
All services are delivered in accordance with the AHPRA Code of Conduct, the APS Code of Ethics, the NDIS Practice Standards, and applicable clinical guidelines.
For more information, contact us at admin@stableplace.com.au.